Up in Smoke...
11/15/2005 03:53 a.m.
My brain that is... it's fried again, simply because of... a whole lot of crap I guess, but tonight, mostly, I'm pissed off with my home mortgage company and their incompetence.

I have not patience for incompetence, idiots, etc, especially when I'm tired to begin with, but these fools have my home in their bank and my credit score under their thumbs!

These FOOLS! Because I mailed payments on both of my accounts in the same envelope to save a paltry .37 (I have a first and second mtg. 80/20) don't bother to notice that not only have I included two separate payment coupons, but have written different account numbers on each check. They just stick the whole shebang on the larger account, and then send me a past-due notice with my November 1st billing statement.

So I call these maroons, and supposedly they "fix" the mistake, credit the appropriate account, and inform me that, "we can save you the trouble of mailing your next payment if you'd like to make next month's payment by phone tonight... we'll only charge you one processing fee of $9.95". I almost fell out of my chair laughing at the buffoon! I mean this male donkey makes it out like it's my fault my account got messed up because I sent two payments in the same envelope and they didn't look at the account numbers, and then he thinks I'm fool enough to pay them $9.95 so that it doesn't happen again next(this) month, yeah right! I'm not MENSA material, but crap!

I quickly informed him that was quite alright, I was sure I could find another .37 stamp and mail the payments separately. Which I did.

And the checks cleared my bank October 25th for those payments, which were supposed to be my Nov. 1 payments.

Now I've received not one, but two phone calls saying I've not made my November 1st payment. I've told them both times that the payment has cleared my bank, and was told that I needed to call customer service, they couldn't help me because all they did was collection calls. I was also told that customer service was open until 9 pm in my area, but when I called the number I learned that customer service at 8:25 pm, I learned they actually close at 7 pm.

So to make a long story short... I'm Pissed! If I were a cat that had been thrown into a pool I couldn't be more pissed!

WTF has happened to customer service, quality control, and responsible employees?
I am currently Pissed Off